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Frequently Asked Questions

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VITABON is estimated to deliver up to 1,200 puffs. The actual number of puffs may vary depending on the duration and intensity of each inhalation.

The number of puffs depends on how the product is used. Longer and stronger inhalations will consume the liquid and battery more quickly.

Reduced vapor production may be caused by various usage factors or the condition of the device. If the reduction seems unusual, please contact customer support for further assistance.

If no vapor is produced from the first use, the product may be defective and can be reviewed according to the applicable replacement policy.

A light sound during use is normal. It occurs when the coil heats the liquid and air passes through the airflow system to generate vapor.

If the sound becomes unusually loud, the product may require further inspection to determine whether there is an issue with the device.